Desktop Support Specialist - Entry Level

Summary

The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues. This position will report to the Senior Desktop Lead.

Responsibilities

• Provide first line technical support for the customers for both software and hardware problems
• Ability to install and connect workstations and peripherals
• Assist in deploying workstations throughout the airport (when needed)
• Troubleshoot any issues that may come up related to deploying new workstations
• Learn custom software for workstation deployment and troubleshooting
• Perform daily monitoring, administration and operational functions of the environment
• Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
• Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
• Document issue resolution using the helpdesk ticketing system
• Submit Request for Change forms when needed
• Maintain excellent communication with all end users and other members of the technology department
• Assist other team members in executing various project tasks
• Work with hardware break/fix vendor as needed
• Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
• Stay updated through professional training using internal and external resources toward certification

Requirements

• 6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
• Understanding of various application installation and configuration
• Strong documentation and communication skills
• Ability to multitask
• Able to pass a standard background check
• Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs
• Analytical thinking with ability to detect and resolve issues quickly
• Attention to detail, ensures accurate information and documentation
• Great verbal and written communication skills
• Has the ability to work on site at both Chicago's International Airports (O'Hare and Midway)

Pay & Benefits

• Hourly range: $21.15 - $24.04/hour
• Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability
• Matched Retirement Savings
• Wellness Program
• Paid time off