Desktop Support Technician - Entry level
The Custom Group of Companies · New York, NY · 2 mo ago
Information Technology$33/hrFull-time
Service Duties
- Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment
- Identify and resolve technical issues
- Troubleshoot hardware, software and network issues
- Perform application updates and patches as needed
- Provide floor support through regular rounding
Customer Service
Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
Collaboration
- Work with other Field Services teams
- Work with Nursing teams
- Work with Server teams
- Escalate and resolve issues
Communication
Clearly explain issues, solutions, and instructions to customers.
Time Management
Effectively manage multiple tasks and service appointments within scheduled timeframes.
Technical Documentation
Read and interpret technical manuals, blueprints, and schematics.
Adaptability
Adjust to new technologies, tools, and varying work environments and conditions.
Self-Sufficiency
Work independently on ticket resolution and troubleshooting activities.
Teamwork
Contribute effectively to team-based projects while supporting shared goals and outcomes.