Desktop Support Technician - DFW Airport

We are seeking a hands-on Desktop Support Technician (7-month contract) to support Layer 1 (L1) physical network operations in data center and network closet environments. This role focuses on racking, cabling, hardware turn-up, and on-site execution of network deployments. The ideal candidate is comfortable working independently, follows detailed deployment plans, and understands the importance of precision at the physical layer. This is not a network engineering or configuration role.

Responsibilities

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Maintain inventory system with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Provide support to end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Other IT support duties as assigned.

Requirements

• 1 to 3 years’ experience performing hands-on data center or network physical work.
• Familiarity with racking, cabling standards, and physical network infrastructure.
• Basic understanding of networking concepts at a high level (L1 fundamentals).
• Ability to follow written procedures, diagrams, and deployment documentation.
• Able to communicate across functions.

Nice-to-Have Skills

• Experience with enterprise hardware such as Cisco, Juniper, Arista, or similar vendors.
• Familiarity with ticketing or change management tools (e.g., ServiceNow).
• Basic awareness of Layer 2 concepts (ports, VLANs) for context only.
• Ability to read rack elevations, patch panels, and structured cabling diagrams.

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills).

Benefits

• Medical Insurance, Vision & Dental plans.
• On-site Paid Parking.

Pay

We offer a competitive range based on suitability or experience.

Schedule

This is a 40-hour week, which may vary to accommodate 5 days × 8-hour coverage from 9:00 PM to 6:00 AM for the onsite team.

About Us

ESP Global Services has been providing customized 24/7 global IT support solutions since 1992. We offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.