Desktop Support Technician - PHL Airport

About the role

We are seeking a hands-on Data Center Technician (7-month contract) to support Layer 1 (L1) physical network operations in data center and network closet environments. This role focuses on racking, cabling, hardware turn-up, and on-site execution of network deployments. The ideal candidate is comfortable working independently, follows detailed deployment plans, and understands the importance of precision at the physical layer. This is not a network engineering or configuration role. Success in this position comes from strong physical infrastructure skills, attention to detail, and knowing when to escalate to L2/L3 teams.

Responsibilities

• Rack and stack network switches, routers, firewalls, and supporting hardware
• Perform structured cable management including labelling, dressing, and patching
• Validate power and network connectivity (power feeds, port status, link lights)
• Execute basic device turn-up tasks such as console access, verifying LEDs and physical status, confirming physical connectivity
• Follow rack elevations, patching diagrams, and deployment plans accurately
• Document work performed and update tickets, change records, and deployment notes
• Coordinate handoffs and escalate issues appropriately to network engineering teams
• Work independently in data centres or network closets without direct supervision
• Be available for off‑hours work (evenings, nights, weekends) for maintenance windows and deployments
• Physically capable of lifting and maneuvering equipment, working in tight spaces, and standing or crouching for extended periods
• Maintain a team‑aware mindset: understand when to escalate issues and communicate clean handoffs
• Be detail‑oriented: recognize that physical layer accuracy is critical to network stability and uptime

Requirements

• 1 to 3 years’ experience performing hands‑on data center or network physical work
• Familiarity with racking, cabling standards, and physical network infrastructure
• Basic understanding of networking concepts at a high level (L1 fundamentals)
• Ability to follow written procedures, diagrams, and deployment documentation
• Able to communicate cross‑functionally

Skills (Nice‑to‑Have)

• Experience with enterprise hardware such as Cisco, Juniper, Arista, or similar vendors
• Familiarity with ticketing or change management tools (e.g., ServiceNow)
• Basic awareness of Layer 2 concepts (ports, VLANs) for context only
• Ability to read rack elevations, patch panels, and structured cabling diagrams

Physical Requirements

• Able to lift or push 20‑50 pounds of equipment if needed
• Able to stand or kneel for extended periods of time
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills)

Benefits

• Medical Insurance
• Vision plan
• Dental plan
• Unlimited access to professional and personal training
• Guided specific technologies and client environment training
• Learning journeys via L&D system to support career goals
• Diversity, inclusion & belonging – unconditionally inclusive workplace

Schedule

40‑hour week, which may vary to accommodate 5 days × 8‑hour coverage from 9:00 pm to 6:00 am for the onsite team.