Desktop Support Technician - Columbia, SC

Build Procedures

• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.

Documentation and Asset Management

• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.

End-User Support

• Diagnoses and resolves problems reported by users on endpoint hardware and/or software.
• Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Affords assistance with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.

Skills

• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair.
• 4+ years of experience in hardware and software installation.
• 4+ years of experience with Microsoft Endpoint Configuration Manager.

Preferred Skills

• Experience working with a help desk ticketing system.
• Experience with NTS Network.
• Experience with Active Directory or InTune.

Education/Certifications

• High School diploma.
• Associate or a bachelor’s degree in a related field. May be substituted for required work experience.