Desktop Support Technician

Columbia State is recruiting a motivated Desktop Support Technician with strong Windows and hardware skills to join our desktop support team. This in-person position is based at the Columbia, TN Campus but requires frequent travel to other campuses.

About the role

This position will provide technical support for all personal computers across every campus, including repair of hardware, software, and printers, as well as user support and assistance.

Responsibilities

• Provide desktop support for Windows-based systems, including troubleshooting hardware, software, and network issues.
• Maintain Microsoft Office 365 applications, operating systems, and other business-critical software.
• Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory.
• Diagnose and resolve support issues using a service desk system.
• Travel to various campus locations to resolve technical issues, set up hardware, and perform routine maintenance.
• Ensure timely resolution of issues to minimize downtime and maintain business continuity.
• Diagnose and repair desktop, laptop, printer, and peripheral hardware.
• Collaborate with vendors/suppliers to ensure adequate hardware/software inventory within timely replacement cycles.
• Document issues, resolutions, and changes in ticketing or service desk systems.
• Communicate technical information effectively to non-technical users.
• Work closely with senior IT staff to escalate complex issues and participate in system upgrades or migrations.
• Assist with training users on basic software and system operations as needed.

Requirements

• Associate’s degree in a related field; 2 years of desktop support, helpdesk, or related experience; or Bachelor’s degree and relevant industry-accepted certifications such as CompTIA A+ or Microsoft Certified Fundamentals.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to work independently or in a team setting.
• Valid driver’s license, clear driving record, and reliable transportation for travel to different locations.
• Willingness to travel up to 60% of the time to support 5 campus locations.

Benefits

• Vacation and sick leave.
• 14 paid holidays.
• Medical, dental, vision, and life insurance.
• Retirement plans.
• Optional 401K and 403B Deferred Compensation Plans.
• Educational benefits for the employee and their spouse and dependents.

Pay

Hiring salary range: $52,300 - $62,760. Salary offers are determined based on documented education and relevant full-time experience.