Desktop Support Technician

About the role

You will work on site in Century City, Los Angeles, five days each week, supporting bankers and senior leaders in person. When a laptop fails ten minutes before a client meeting, you are the person they call.

Responsibilities

• Fix hardware, software, and account problems, in person and by remote tools.
• Set up Windows workstations, monitors, docking stations, keyboards, and headsets.
• Support mobile devices on iOS, Android, and Windows.
• Support Microsoft 365, Exchange Online, and Microsoft Teams.
• Perform Active Directory tasks: passwords, group management, account lockouts, and computer names.
• Help remote users with AVD and Netskope VPN problems.
• Set up and run the audio-visual equipment for client meetings.
• Track the local hardware inventory.
• Move computers, monitors, phones, and headsets when people change desks.
• Travel to another office sometimes, for support or for a move project.

Requirements

• 2 or more years of hands-on IT support experience.
• Strong communication and hospitality skills.
• Good working knowledge of Windows, Microsoft 365, and Active Directory.
• Experience with a ticket system such as ServiceNow.
• The ability to work with very little supervision.
• A degree, CompTIA A+, and/or Network+ is preferred, but not required.

Pay

$27.00/hour, W2. The contract is open-ended with benefits and PTO provided by RPC Company. Possibility of conversion to full-time but not guaranteed.

Schedule

On site, five days each week.