Desktop Support Technician

About the role

The Bradley Department of Electrical and Computer Engineering (ECE) is one of the largest ECE departments in the country, with strong education and research programs in computers, control systems, communications, electronics, electromagnetics, and power. The department is headquartered in Blacksburg, Virginia, with additional research and instructional facilities in Arlington, Falls Church, and Hampton. The Desktop Support Technician provides technical support to faculty, staff, and students using Windows, macOS, and Linux systems.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Responsibilities

• Deploying and maintaining computer hardware
• Troubleshooting software and hardware issues
• Assisting with basic network connectivity
• Tracking and resolving support requests
• Maintaining technical documentation
• Administering department software licenses
• Working closely with senior IT staff to support infrastructure projects and the department’s broader technology needs

Requirements

• Associate’s degree in information technology, computer science, or equivalent experience
• Demonstrated experience providing desktop support in a professional environment
• Demonstrated knowledge of Windows, Mac, and Linux operating systems
• Experience with hardware troubleshooting and repair
• Demonstrated experience with ticket management systems
• Experience with remote support tools and methodologies
• Experience supporting multiple software applications in an academic environment
• Experience demonstrating basic networking concepts and troubleshooting

Skills

• Bachelor’s degree in information technology or a related field, or equivalent experience
• Experience in an educational environment
• Strong documentation and communication skills
• Knowledge of Active Directory and Group Policy management
• Experience