Desktop Support Technician

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

About the role

The Desktop Support Technician is responsible for the installation, configuration, deployment, and ongoing support of end-user workstations and related technology equipment. This role ensures employees have properly configured and functional devices by providing hands-on technical support, workstation setup services, equipment refreshes, and troubleshooting for hardware, software, and peripheral devices. The ideal candidate is customer-focused, detail-oriented, and experienced in delivering white-glove support to end users.

Responsibilities

• Configure, image, deploy, and support desktop computers, laptops, monitors, docking stations, and peripheral devices.
• Perform new hire workstation setups, office moves, and equipment installations to ensure users are fully operational on their first day.
• Install, configure, and troubleshoot Windows operating systems, software applications, and endpoint security tools.
• Set up and support printers, scanners, webcams, headsets, and other desktop peripherals.
• Provide onsite and remote technical support for end-user hardware and software issues.
• Troubleshoot and resolve workstation performance, connectivity, and application-related problems.
• Perform hardware replacements, upgrades, and equipment refresh activities.
• Maintain accurate inventory records of desktop equipment, accessories, and assigned assets.
• Execute workstation lifecycle management activities, including deployment, relocation, recovery, and retirement of devices.
• Collaborate with Service Desk, Infrastructure, and Security teams to resolve escalated technical issues.
• Create and maintain documentation for workstation setup procedures, troubleshooting guides, and technical standards.
• Ensure compliance with organizational security policies and asset management processes.
• Support conference room technology, audiovisual equipment, and meeting space workstation needs as required.
• Adhere to established service level agreements (SLAs) and customer service standards.
• Provide one-on-one support and training to end users regarding hardware, software, and productivity tools.

Requirements

• Associate degree in Information Technology, Computer Science, or equivalent experience.
• 2+ years of Desktop Support, IT Support, or End User Computing experience.
• Experience deploying and configuring Windows-based desktops and laptops.
• Knowledge of Microsoft Office 365, Active Directory, and endpoint management tools.
• Experience supporting desktop hardware, printers, monitors, docking stations, and mobile devices.
• Familiarity with imaging, deployment, and asset management processes.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications

• Experience with SCCM, Microsoft Intune, Autopilot, or similar endpoint management platforms.
• Knowledge of hardware deployment and device lifecycle management best practices.
• Experience supporting enterprise workstation refresh projects.
• CompTIA A+, Microsoft, or related technical certifications.

Core Competencies

• Workstation Deployment & Configuration
• Hardware Troubleshooting
• Desktop Support
• Asset Management
• Customer Service
• Technical Documentation
• Endpoint Device Management
• Time Management
• Problem Solving
• Team Collaboration

Schedule

This is a hybrid position based in Charlotte, NC. This is a contract role anticipated to close on August 1, 2026.

Pay

The pay range for this position is $24.00 - $27.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)