Desktop Support Technician

About the role

This entry-level position provides in-person and remote 1st tier IT support across all offices. As the initial contact for IT support services, the selected candidate will have patience, a customer-friendly attitude and the ability to communicate with all levels of staff, contributing to a positive and productive work environment.

Responsibilities

• Install, configure and maintain desktops/laptops.
• Provide software/hardware support and problem/solution documentation for local and remote employees.
• Recognize and escalate more difficult problems to Tier 2 support.
• Maintain accurate documentation of incidents, resolutions, and IT assets.
• Complete new users setup in Active Directory and firm enterprise software applications.
• Setup and manage mobile devices.
• Complete Active Directory updates.
• Prioritize tasks according to established guidelines.
• Maintain / setup / repair of office printers and plotters.
• Provide new-hire orientation and onboarding.
• Occasionally travel to other offices.
• Contribute to a positive working atmosphere.

Requirements

1-3 years of Desktop Support Experience in a 200+ user environment
Basic understanding of windows10/11. Microsoft 365, Active Directory, and computer hardware
Must be legally authorized to work for any employer in the United States without any restrictions.

Qualifications

• Familiarity with Microsoft Operation Systems installation and troubleshooting.
• Strong working knowledge of Microsoft Office.
• Knowledge of PowerShell, Active Directory, Azure Services and networking fundamentals.
• Ability to provide consistent, excellent client support to a variety of personalities and management levels.
• Personable, enthusiastic and a self-starter.
• Good communication and organizational skills with the ability to remotely support employees.

Skills

None specified in the job posting.

Benefits

• Excellent benefits including medical, dental, and vision coverage.
• Flexible Spending plans for medical, childcare, and commuter expenses.
• Employee Stock Ownership Plan.
• 401k.

Pay

The hourly pay range for this position is between $22.00 - $26.00 depending on qualifications.

Schedule

Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is required to be onsite five days per week at our Pleasanton, CA office.