Desktop Support Technician

Responsibilities

• Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.
• Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.
• Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.
• Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.
• Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.
• Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.
• Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.
• Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.

Requirements

• Prior experience in a desktop support, help desk, or similar end-user support position.
• Working knowledge of both macOS and Windows operating systems in a business setting.
• Hands-on experience with Active Directory administration and common Microsoft workplace tools.
• Ability to diagnose and resolve routine technical issues involving desktops, user accounts, and software applications.
• Experience using a ticketing platform such as Jira to manage and document support activity.
• Strong communication skills and a service-oriented approach suited to a collaborative, mission-focused organization.
• Comfortable working fully onsite during regular business hours and participating in a rotating on-call schedule.
• Familiarity with Linux environments is a plus, but not required.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Skills

Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.