Desktop Support Technician

About the role

The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations. This is a Contract position based out of Springfield, MO.

Responsibilities

• Deploy, configure, and support Windows laptops and desktop computers.
• Perform workstation replacements and technology refresh activities.
• Image, provision, configure, and validate new devices prior to deployment.
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
• Assist users with login issues, MFA enrollment, password resets, and workstation access.
• Validate functionality of business applications after device deployment.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
• Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
• Provide white-glove support to end users during migration events and scheduled cutovers.
• Assist with printer, peripheral, docking station, monitor, and mobile device setup.
• Support office relocation and site migration initiatives.
• Maintain accurate asset management records and chain-of-custody documentation.
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
• Participate in migration planning, staging, and hypercare support activities.

Requirements

• Experience with Microsoft 365, Windows 11, device deployments, hardware refresh projects, and customer-facing support.
• Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
• Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
• Ability to travel between company office locations as needed.
• Ability to work flexible hours during planned migration or deployment activities, when required.
• Intermediate experience level.

Skills

• Windows 10
• Desktop
• Imaging
• Customer service
• Hardware support
• Deployment
• Intune
• Windows
• Technical support
• Ticketing system

Pay

The pay range for this position is $25.00 - $32.00 per hour.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Ability to work flexible hours during planned migration or deployment activities, when required; may require onsite work during deployment waves, migration events, and scheduled cutovers.