Desktop Support Technician

About the role

We are seeking a customer-focused Desktop Support Technician to provide end-user technical support in a field-based environment. This role requires a strong combination of technical troubleshooting skills and excellent customer service, as technicians will support users both remotely and onsite.

Responsibilities

• Provide desktop and end-user support for hardware, software, mobile devices, and peripheral equipment.
• Install, configure, troubleshoot, and repair workstation hardware and operating systems.
• Support application issues and assist users with technical requests and incidents.
• Perform device deployments, upgrades, migrations, and imaging activities.
• Troubleshoot basic network connectivity and communication issues.
• Document incidents, service requests, and resolutions through an enterprise ticket management system.
• Deliver professional and timely support to end users while maintaining a high level of customer satisfaction.
• Assist with printer setup, connectivity, and troubleshooting.
• Collaborate with internal teams to resolve escalated technical issues.

Required Qualifications

• Minimum of 1-2 years of desktop support, technical support, or help desk experience.
• Experience installing, troubleshooting, supporting, and repairing desktop and laptop systems in a Windows-based environment.
• Basic knowledge of network troubleshooting and connectivity issues.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and manage multiple support requests.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Knowledge of user account administration, mobile device support, and workstation deployment processes.
• Familiarity with ticketing systems and standard IT support procedures.

Pay

The pay range for this position is $19.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Ashland, KY. This is a Contract position.

Application Deadline: This position is anticipated to close on Sep 11, 2026.