Desktop Support Technician
TEKsystems · Oklahoma City, OK · 1 mo ago
On-siteInformation Technology$20–$25/hrContract
About the role
Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position.
Responsibilities
- Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
- Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available.
- Prepare shipments to remote sites as needed and track shipments to ensure successful delivery while keeping customers updated on shipment status.
- Assist with asset issues that escalate beyond the status of incident and coordinate with appropriate team members to troubleshoot and resolve issues.
- Schedule and coordinate warranty work for desktops and laptops.
- Prepare out-of-date desktops and laptops for recycling.
- Perform work in support of the lifecycle process for end-user technology assets.
- Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas locations.
- Perform basic application and infrastructure monitoring functions.
- Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.
- Triage and diagnose end-user technology issues.
- Assist on facilities projects that require infrastructure technology.
- Assist other IT teams in support of their projects in the field that include networking technology.
- Complete administrative-level support duties and collaborate with other IT teams.
- Perform imaging tasks for new and/or restored desktops and laptops.
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.
Requirements
- Applicable driver's license.
- Working knowledge relative to computer hardware and awareness of networking communications.
- Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:
- Desktop/laptop hardware, operating systems, and Office suite.
- IP networking, event monitoring, logging, and data collection techniques.
- Virtualization technologies and Windows desktop operating system.
- Windows servers and Linux operating systems.
- CISCO switching and routing.
- Ability to interact with client calls, provide customer service, and respond to IT requests.
- Understanding of incident and event handling, escalation, business IT automation, and ticketing systems such as Service Now.
- Experience with the application of math and algebra.
- Demonstrated ability working with data reporting tools such as Excel.
- Ability to identify, research, and analyze system hardware problems and perform system evaluations.
- Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
- Demonstrated ability to read and write fluently in English.
Skills
- Desktop
- Windows 10
- Troubleshooting
- Active Directory
- Support
- Hardware
- Technical Support
Pay
The pay range for this position is $20.00 - $25.00/hr.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule
This is a fully onsite position in Oklahoma City, OK. Regular and reliable attendance is required.
Job Type & Location
This is a Contract to Hire position based out of Oklahoma City, OK.