Desktop Support Technician

About the role

Join the Tilson Homes team as a Desktop Support Technician in the Austin area and build a career where people, purpose, and family come first. You'll play a key role in keeping our teams connected and productive by serving as the primary regional point of contact for desktop computing and telephone system support. You'll install, diagnose, repair, maintain, and upgrade PC hardware, software, mobile devices, and telephone equipment to ensure optimal performance for internal users. Working alongside a collaborative Information Technology team, you'll troubleshoot technical issues in person, by phone, video call, or email, providing timely, accurate solutions and exceptional end-user support that helps keep our business running efficiently.

Responsibilities

• Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment to deliver required desktop service levels.
• Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems.
• Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
• Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
• Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions.
• Assist in the maintenance of all desktop and telephone equipment inventory.
• Interface with multiple departments and levels of management.
• Setup, configure, and inventory user mobile devices.
• Maintain professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
• Travel to Tilson offices throughout the state as necessary.

Benefits

• 401K
• Medical, dental, and vision insurance
• Paid time off
• Paid training
• Opportunities for career growth