Desktop Support Technician
Software Guidance & Assistance, Inc. (SGA, Inc.) · Indianapolis, IN · 1 mo ago
On-siteOTHRFull-time
Responsibilities
- Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
- Perform installs, moves, adds and changes (IMAC) to meet customer needs.
- Provide support and respond to queries in a timely manner.
- Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
- Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.).
- Complete any other tasks as requested by the team supervisor or senior member of staff.
Requirements
- Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
- Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.
Skills
- Associate degree or Equivalent Experience
- A+/Microsoft, or other relevant technical certifications
- Excellent interpersonal, written and oral communication skills
- Basic understanding of information technology security principles
- Basic understanding of ITIL / ITSM processes and procedures
- Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
- 2 years' experience within the Information Technology field
- Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf
Preferred Skills
- Preferred ITIL Foundations
- Preferred Apple Certified Support Professional
- Preferred Excellent Technical acumen on Desktop and/or Application technologies