Desktop Support Technician

About the role

Seeking a Desktop Support Analyst to provide onsite technical support within the Radiation Oncology department. This individual will serve as the primary desktop support resource for end users across multiple clinical locations, ensuring technology issues are resolved quickly and efficiently in support of patient care operations.

Responsibilities

• Provide desktop support for Windows PCs, laptops, printers, and peripheral devices
• Troubleshoot hardware, software, network connectivity, and application issues
• Support users experiencing Citrix and remote access issues
• Install, configure, and maintain applications used by Radiation Oncology staff
• Respond to and resolve service tickets while maintaining accurate documentation
• Perform workstation deployments, replacements, and equipment setup
• Provide hands-on support to physicians, clinicians, administrators, and other healthcare staff
• Work with infrastructure and application teams to resolve escalated technical issues
• Support system upgrades, software rollouts, and technology initiatives
• Maintain compliance with organizational security policies and procedures
• Deliver excellent customer service and maintain a professional presence with end users

Requirements

• 2-4+ years of desktop support or technical support experience
• Strong troubleshooting skills within Windows environments
• Experience supporting Citrix environments
• Ability to diagnose and resolve network connectivity issues
• Strong communication and customer service skills
• Healthcare experience is a plus
• Ability to work independently while supporting a geographically dispersed user base

Skills

• Desktop
• Windows 11
• Citrix
• VDI's
• Deployment
• Network Troubleshooting
• Customer Service
• Windows 10
• Support
• Hardware
• Active directory
• Imaging
• Office 365
• Printers
• O365

Pay

The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Contract position, fully onsite in Mineola, NY. Experience Level: Intermediate. Application deadline: Oct 21, 2026.