Desktop Support Technician

About the role

Our client is seeking an experienced Desktop Support Technician III to provide advanced desktop support within a large enterprise environment supporting more than 10,000 users and 9,000+ devices. This role combines high-level technical support responsibilities with project-based work and requires someone who can effectively manage both day-to-day support activities and longer-term initiatives. The ideal candidate will have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused approach to resolving technical issues.

Responsibilities

• Provide Tier 3 support for workstation hardware and software issues
• Support, maintain, and troubleshoot Windows operating systems
• Install, configure, and maintain desktop and laptop hardware
• Support peripheral devices including printers, scanners, and related equipment
• Manage and resolve incidents and service requests within established service levels
• Assist with desktop and infrastructure-related projects as a technical resource
• Document troubleshooting steps, resolutions, and support activities
• Collaborate with team members while also working independently on assigned tasks
• Deliver professional and effective communication to end users and stakeholders

Required Qualifications

• 5+ years of Tier 3 desktop support experience
• 5+ years of experience supporting workstation hardware and software
• 5+ years of incident and service request management experience
• 5+ years of customer-facing technical support experience
• Strong experience with:
  • Windows 11
  • Active Directory
  • Hardware troubleshooting and support
  • PowerShell
• Excellent written and verbal communication skills
• Ability to balance project work alongside operational support responsibilities

Preferred Qualifications

• Experience packaging applications for enterprise deployment using tools such as SCCM, MECM, Ivanti, or similar solutions
• Patch management experience
• Operating system imaging and deployment experience
• Learning Management System (LMS) support experience
• Google Workspace administration or support experience
• Microsoft Group Policy (GPO) experience
• Experience supporting large enterprise environments

Technical Environment

• Windows 11
• Active Directory
• PowerShell
• Enterprise desktop management tools
• Printers, scanners, and peripheral devices
• SCCM/MECM, Ivanti, or similar deployment tools

Ideal Candidate

• Strong technical troubleshooting skills
• Customer-service oriented mindset
• Able to prioritize and manage multiple tasks effectively
• Comfortable working independently and within a team environment
• Detail-oriented with strong organizational skills
• Proven ability to support large-scale enterprise environments

Pay

The pay range for this position is $25.00 – $29.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Remote with occasional onsite visits for troubleshooting, equipment support, and project work.