Desktop Support Technician

About the role

Prepare for entry-level IT help desk / desktop support roles in educational and corporate settings through hands-on training and coaching.

Responsibilities

• Learn desktop support fundamentals including operating system basics (Windows)
• Gain practical knowledge of basic networking concepts
• Develop skills in hardware setup and troubleshooting
• Use and understand ticketing systems to handle and document support requests
• Apply customer-focused support through strong communication and service skills
• Build teamwork and professionalism with ongoing coaching and career guidance

Qualifications

• Interest in IT support and troubleshooting
• Comfort learning through labs and real-world projects
• Strong communication and customer service mindset
• Ability to work collaboratively and follow coaching feedback