Desktop Support Technician

About the role

Our client is looking for a qualified Desktop Support Technician to support the team onsite in Lafayette, IN.

Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure, and add all hardware
• Perform install, move, add, and change
• Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration tasks both planned or during emergency

Skills and qualifications

• Experience with asset management
• 3 to 6+ years' experience supporting PC hardware and software, with comfortability supporting server and network equipment
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU)
• Understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues
• Ability to work independently and dependably, with availability to work scheduled hours
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Ability to independently lift up to 40lbs, bend, crawl in order to support customer computer systems
• Ability to be on feet and physically walk potentially a good portion of the day while visiting customers' work areas
• Ability to work with strong personalities
• Must be coachable and a team player able to meet customer expectations regularly and respond well to feedback from leadership
• Trusted to work proactively given limited site IT leadership

Pay

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre-tax benefits, subject to applicable eligibility requirements.