Desktop Support Technician

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Aid with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Requirements

• A high school diploma or equivalent required; an associate degree in an IT-related field preferred.
• A minimum of 1 year of desktop, helpdesk, or related technical support experience.
• Strong troubleshooting, communication, and customer service skills.
• A working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
• A basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
• The ability to work independently or as part of a team in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to document technical solutions.
• The ability to lift and transport equipment weighing up to 50 pounds.

Preferred Qualifications

• A CompTIA A+, Microsoft, or other relevant desktop support certification.