Desktop Support Technician

Job Description

The Desktop Support Technician provides advanced in-person end user support for Fox Pest Control employees, serving as a point of escalation from the helpdesk. This role delivers hands-on technical support across Fox's hardware, software, and physical workspace environments, with a focus on timely resolution and clear communication throughout the lifecycle of each request.

Qualifications

• 2+ years of end user technical support experience
• Strong communication and customer service skills
• Strong understanding of computer hardware and mobile device support
• Working knowledge of Windows, macOS, and common business applications
• Familiarity with user account, access, and license management
• Ability to manage multiple requests and prioritize effectively
• Experience with ticketing systems and knowledge base documentation
• High school diploma or equivalent; relevant certifications (CompTIA A+, Network+, or similar) a plus

Preferred Skills

• Prior experience in a Level 2 or escalation support role
• Experience supporting a distributed or field-based workforce
• Familiarity with Microsoft 365, Salesforce, and CRM platforms

Physical Requirements

• Ability to lift and move equipment up to 50lbs
• Ability to sit, stand, and work at a computer for extended periods
• Occasional bending, kneeling, or reaching to install or service equipment
• Reliable on-site presence for hardware, AV, and workspace support