Desktop Support Technician

Responsibilities

• Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
• Provide end user desktop training.
• Manage basic changes and additions to the company telephone systems.
• Maintain an accurate inventory of all computer and peripheral equipment.
• Maintain and track all software licenses and notify management when licenses need to be ordered or renewed.
• Ensure that hardware lifecycle procedure is maintained.
• Assign, redirect and escalate all Help Desk tickets (web, email or phone, e.g.) to the appropriate IT resource in a timely manner.
• Install software, modify settings, replace hardware, etc. to resolve user issues; resolve desktop and network issues to restore service; and remove/uninstall software products.
• Execute hardware/software deployment projects.
• Perform software installation, updates, configuration and troubleshooting.
• Configure and troubleshoot printers, scanners and other peripheral devices; and remove/uninstall hardware.
• Uses configuration management and ticket processes to document support actions taken.
• Develop and maintain relationships with employees at all locations.
• Conduct activities in a safe and healthy manner and work in accordance with established safety and company requirements.

Qualifications

• 0-3 years of experience in a desktop support, help desk, or related position is preferred.
• Proficient in Windows Desktop Operating Systems (10-11), Microsoft Office and familiar with tracking software.
• Basic understanding of Windows Active Directory.
• Basic understanding of networking, DHCP and DNS.
• Basic level proficiency with batch scripting and commands.
• Able to work in a fast-paced environment.
• Will be a self-sufficient worker.
• Excellent communication skills; both oral and written is required.
• Exceptional attention to detail.
• Excellent organization and planning skills.
• Ability to effectively learn and acquire new knowledge and skills.
• Computer skills and an in-depth knowledge of Microsoft Windows based programs are required.
• Requires effective time management skills, personal conduct, and change management abilities.
• Able to effectively interact with co-workers, clients, vendors, and other business contacts.