Desktop Support Technician

Onsite role – Chicago, IL. Visa sponsorship and C2C are not available for this position.

About the Role

RL Canning is seeking an experienced Desktop Support Technician to join our IT team. This role is responsible for providing comprehensive hardware and software support for desktop and laptop workstations within a large-scale healthcare environment. In addition to daily troubleshooting and issue resolution, the Desktop Support Technician will contribute to departmental projects, system rollouts, and PC installations to ensure smooth and efficient IT operations.

The US base hourly range for this full-time position is $19.00 to $22.00 per hour W2. The hourly wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training.

Responsibilities

• Provide technical support for the operation and maintenance of desktop systems and related equipment.
• Manage desktop environments to ensure quality, timeliness, and cost-efficient service delivery.
• Perform hardware installations, upgrades, and repairs on desktops and laptops.
• Communicate effectively with end users to diagnose and resolve technical issues.
• Support both the main facility and nearby off-site locations as needed.
• Perform other tasks as necessary to support and achieve business objectives.

Requirements

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Proven ability to independently analyze and resolve complex technical issues in a fast-paced environment.
• Self-motivated and collaborative, with strong interpersonal skills to build positive working relationships across teams.
• Highly organized with the ability to prioritize and manage multiple desktop support tasks efficiently.
• Skilled in rebuilding and reformatting computers; familiar with troubleshooting legacy Windows operating systems.
• Excellent written and verbal communication skills, with the ability to support users of varying technical skill levels.
• Must have a valid driver’s license, reliable transportation, and current auto insurance to travel between locations as needed.
• Willingness to travel as needed to support client projects and corporate responsibilities.

Qualifications

• CompTIA A+ Certification (preferred).

Why Join Us

• Cutting-Edge Innovation & Technology: Work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.
• Professional and Personal Growth: Access tools, resources, and support to enhance skills and unlock new opportunities for advancement.
• Collaborative & Inclusive Culture: Be part of a team where collaboration drives success, diverse perspectives are celebrated, and innovation flourishes.
• Empowering Work Environment: Experience a sense of purpose where your ideas are heard, contributions are valued, and your work drives meaningful results.

Benefits

• Comprehensive health insurance (medical, dental, vision).
• Short-Term Disability Insurance.
• Accidental Death & Dismemberment (AD&D) and Life Insurance.
• 401(k) retirement savings plan with employer matching.
• Paid Time Off.
• Paid Holidays.

Pay

$19.00 to $22.00 per hour W2.