Desktop Support Technician

About the role

The IT Support Technician is a gateway position within the Information Technology (IT) department, part of the bargaining unit. This role provides hands-on experience in a dynamic IT environment, offering the opportunity to learn from experienced professionals, develop valuable skills, and contribute to the smooth operation of our organization's technology infrastructure.

Schedule

Monday through Friday, 9:00 AM to 5:00 PM, 100% onsite.

Responsibilities

• Serve as the first line of support for user inquiries received via phone, email, and ticketing system.
• Troubleshoot common technical problems related to hardware, software, network connectivity, and peripherals.
• Effectively utilize knowledge-base resources and established procedures to resolve user incidents.
• Document user interactions and incident details thoroughly and accurately.
• Participate in deploying new devices and updating software across the organization.
• Identify and escalate unresolved issues to the IT Support Specialist or appropriate teams for further resolution.
• Assist with basic IT asset management tasks.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (required).
• Any equivalent combination of experience and education.