Desktop Support Technician

Job Summary

The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues; tracks the Help Desk e-ticketing system and responds to requests in a timely manner; and performs general IT device repair.

Responsibilities

• Provide basic desktop support to all organizational personnel
• Troubleshoot basic software, hardware, and other IT related issues
• Track the Help Desk e-ticketing system and respond to requests in a timely manner
• Set up Virtual Conferencing (VC) systems in conference and meeting rooms
• Answer any calls that may come to the help desk phone and give on-site support as needed
• Perform IT device repair (i.e., laptops, cell phones, tablets, etc.)
• Assist with maintaining IT Department inventory
• Aid with IT projects as requested
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilizing proper Personal Protective Equipment (PPE)
• Perform other duties as assigned

Job Qualifications

• Minimum 6 months experience in an IT desktop support role, preferred
• Bachelor's Degree or Associates degree, preferred
• Proficient knowledge of Microsoft Office 365 applications, required
• Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization
• Strong analytical and critical thinking skills, able to solve problems independently and collectively
• Must be personable with a positive attitude and a strong sense of customer service
• Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder