Desktop Support Technician

About the role

This is a professional, desktop support role responsible for maintaining, repair, and upgrade computer equipment including, but not limited to: workstations, printers, operating systems and software. The individual will provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.

Responsibilities

• Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
• Clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed.
• Performs Active Directory user account changes.
• Maintains Active Directory Computer environment.
• Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.
• Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.
• Manages and updates an accurate IT equipment inventory.
• Maintains spare parts inventory for IT software, hardware, and network printers.
• Creates Purchase Requisitions and handles equipment receipt as needed.
• Tracks software license compliance and performs annual audits to confirm licensing compliance.
• Manages signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
• Maintains a clean and organized environment.
• Assists Network Administrator as needed.
• Tracks and maintains server backups and tape rotation, working with Server Administrator.
• Performs related work as required.
• Works effectively in a safety-minded industrial manufacturing environment.
• Ensures the security of all company systems and data.
• Understands business priorities, continuously reconsiders the changing list of issues according to those priorities and communicates that list to management.
• Transitions swiftly between complex priorities in a fast-paced environment.
• Delivers effective technical customer support in person and over the phone.
• Supports and trains end-users in a wide range of software applications as needed.
• Reads, understands and applies complex technical information.
• Masters new computer technology and its local applicability.
• Maintains cooperative working relationships with internal and external customers, vendors and the team.
• Demonstrates sensitivity to, and respect for, a diverse population.

Requirements

Skills & Abilities

• Mathematical Skills: Ability to understand and apply basic algebraic and geometric principles within the field of IT.
• Reasoning Ability: Ability to analytically solve practical problems and deal with a variety of variables in situations where standardization is not guaranteed; ability to interpret different types of instructions ranging from written and oral instructions to diagrams and schedules.
• Physical Requirements: Ability to sit for prolonged periods in front of a computer; ability to perform physical activities such as lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking.
• Sincere desire to learn and broaden knowledge base within IT.

Education & Experience

• Minimum of 2 years college credit (i.e., sophomore status) at an accredited college or university in Computer Information Systems or related field of study.
• Recommended: one year end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

About Precision Castparts Corp.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Export Control Requirements

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.