Desktop Support Technician

About the role

We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience. If you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you.

Responsibilities

• Provide white-glove, onsite desktop support to end users in a corporate environment
• Troubleshoot and resolve Windows hardware, software, and peripheral issues
• Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment
• Respond to and resolve support tickets while meeting service level expectations
• Assist with device deployments, imaging, upgrades, and workstation setup
• Support Active Directory account administration, password resets, and user access requests
• Document incidents, resolutions, and technical procedures within the ticketing system
• Collaborate with other IT teams to resolve complex technical issues
• Deliver a professional, customer-focused support experience with excellent communication

Required Qualifications

• 2+ years of Desktop Support, Help Desk, or IT Support experience
• Strong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals
• Experience supporting Microsoft Windows and Microsoft Office applications
• Familiarity with ticketing systems and IT support best practices
• Basic understanding of networking concepts and connectivity troubleshooting
• Excellent communication, interpersonal, and customer service skills
• Strong organizational skills with attention to detail
• Ability to prioritize multiple support requests in a fast-paced environment

Preferred Qualifications

• Experience working in an enterprise IT environment
• Familiarity with Active Directory, device imaging, and endpoint deployment
• Experience supporting Microsoft 365 environments
• Knowledge of ITIL or IT service management processes

Pay

Competitive pay up to $26/hour

Schedule

12+ month contract with long-term project stability