Desktop Support Technician
About the role
Patriot, LLC is seeking a Desktop Support Technician to join our onsite team in Duluth.
Responsibilities
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD.
- Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
- Installs after-market hardware to support user equipment functionality as needed.
- Moves IT systems and peripherals for office relocations.
- Sets up, initiates, and shutdowns video conferences between two or more sites.
- Follows approved standard operating procedures and meets all service level agreements
- Maintains and submits updates to asset management for all equipment maintained
- Updates the ticket tracking system as required
Requirements
- Excellent written and oral communication skills and a customer satisfaction attitude.
- Experience with BMC Remedy and/or Service Now is desired.
Qualifications
- An Associate Degree or Bachelor Degree from four year college or university with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support is desired.
- A+, MCDST, and other Microsoft certifications is highly desired.
- U.S. Citizenship is required.
Skills
- Knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Familiarity with Video Conference systems setup and preparation is desirable.
Benefits
- Patriot, LLC is an Equal Opportunity/Affirmative Action employer.
- The Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Pay
To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.
Schedule
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
About Patriot LLC
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
Company website: http://www.patriotllc.net/
Company address: 9520 Berger Road Suite 212 Columbia MD 21046