Desktop Support Technician

General Summary Provide workstation and on-call IT support services for the College community. Essential Job Functions Answer help deskProvide hands-on and remote-controlled workstation supportManage hardware and software procurement, deployment andResolve calls in the call tracking system; assume primary responsibility for client workstationManage print server queues and networkProvide on-call support asRecord all support activities for tracking and monitoringParticipate in ITS planningWork with Support Center analysts and senior technicians to understand workstation support _Responsible for all work in progress assigned to ensure completion of tasks and proper communications withMust be able to work flexibleOther duties as assigned Knowledge, Skills, And Abilities Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).Exceptional interpersonal, analytical and organizationalStrong customer service/customer relationsFamiliarity with DOS/Windows and Lotus SmartSuite applicationAbility to translate technical terms into non-technicalAbility to ascertain the criticality of incoming requests andUnderstanding of word processing, spreadsheets, and terminal products to properly diagnoseKnowledge of computer terms and acronyms and the ability to learn new processes and procedures.Proficiency in audiovisual equipment. Education And Experience Associates degree in Computer Science or related field from an accredited college or university.Minimum three (3) years of experience in computer support.A+ CertificationDesktop support experiencePC reimaging experience