Desktop Support Technician

Req ID: 388178

About the role

Desktop Support Technician position based in Neptune Township, New Jersey. This role requires working onsite daily at the client's facility and may require travel to other locations. Rotating on-call, holiday, and occasional weekend support is required. Employees must obtain a flu vaccination on or before the start date to the extent required by applicable law.

Responsibilities

• Perform moderate-to-complicated configuration and repair of desktop/notebook computer equipment and connected peripherals
• Perform low-to-moderate installation of IP phone handsets including network drops
• Conduct moderate troubleshooting of technical issues on desktop/notebook computer equipment
• Provide customer service to a large end-user base onsite regarding computing functionality, questions, diagnostics, assistance, and consultations (in person, phone, email, video conferences)
• Advise customers on preventive maintenance and configurations that may impact product performance
• Diagnose and resolve product performance problems using advanced tools and technical knowledge
• Identify issues caused by firewall, proxy, or anti-virus software
• Break/Fix (Hardware and Software): troubleshooting, parts replacement, and repair on desktops, notebooks, printers, and attached peripherals
• IMAC: Desktop, laptop, printer, and attached peripherals installation & maintenance including hardware, software, and consumables
• Ticket and workload management utilizing customer-provided ticketing system
• Physically lift and move hardware
• Work with vendors to troubleshoot and resolve vendor-supported applications and hardware (liaison between end user, vendor, and other support towers)
• Provide smart hands for specific support towers
• Provide boots-on-ground support for outages and major incidents, following directions from advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
• Break-fix/Install: thin clients, mobility devices, desktops/laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

Requirements

• At least 1+ year of desktop support experience
• Hands-on experience with workstation hardware, including assembly, troubleshooting, and component replacement
• Hands-on experience with installation, configuration, and troubleshooting Windows operating systems, MS applications (Office), antivirus programs, and browsers

Skills

• MS Windows, MS Office, Google Workspace, ChromeOS, iOS, Citrix client
• Proven troubleshooting skills
• Proven customer service skills — effective communication over phone, in person, and via email
• Ability to multi-task and work in a dynamic, fast-paced team environment
• Familiarity with workgroup and domain environments
• Windows 10 / ChromeOS / Cloud Ready deployments
• Active Directory computer management
• Imaging and software push using Ivanti LANDesk

Pay

Starting pay range: $24/hr – $26/hr. Actual compensation depends on relevant experience, technical skills, and other qualifications.

Benefits

• Medical, dental, and vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance program
• 401k program with company match
• Additional voluntary or legally-required benefits

Schedule

Onsite daily at client facility. Rotating on-call, holiday, and occasional weekend support required.