Desktop Support Technician
Networking Technologies and Support, Inc. · Charlottesville, VA · 3 wk ago
On-siteInformation Technology$18–$20/hrFull-time
Responsibilities
- Respond to requests for technical assistance via phone or electronically (tickets).
- Educate end-users on how to resolve various hardware and software problems.
- Diagnose and resolve technical hardware and software issues.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
- Setup new user hardware/ software.
- Maintain hardware and software inventory.
- Clone computer using imaging software; maintain clone images.
- Provide technical assistance for all printers and scanners.
- Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
- Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Requirements
- CompTIA A+ (preferred)
- 1 – 3 years’ experience supporting Windows7/Win10/365 desktop/laptop PCs.
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Experience installing software, patches, updates on Desktops, Laptops, Servers
- Experience troubleshooting basic network, software, printing problems.
- Customer Service Experience a must!
Pay
$18.00 – $20.00 per hour
Schedule
M-F 7am-4pm or 8am – 5pm