Desktop Support Technician

This is a contract role through Magnit Global for a premier provider of networking and security solutions in the US. The position is fully onsite in Santa Clara, California, and is W-2 employment.

Responsibilities

• Deliver tier 1 IT support for global users via ServiceNow, in-person, and remote channels
• Provision and support Apple (Mac) and Dell devices, including imaging, configuration, and deployment
• Manage user identity and access using Okta, ensuring secure authentication and compliance
• Perform hardware lifecycle management including onboarding, offboarding, asset tracking, and inventory control
• Troubleshoot across macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications

Requirements

• 1-3 years in desktop/helpdesk support with strong troubleshooting and customer service skills
• Experience in Apple (Mac) and Dell hardware with end-to-end device diagnostics, reimaging, and lifecycle management
• Knowledge of macOS and Windows OS, including core issue resolution and performance optimization
• Proficiency in Microsoft 365 (M365) and Microsoft Outlook
• Understanding of SSO, MFA, and identity/access management workflows
• Experience with ServiceNow or similar ticketing tools
• Basic troubleshooting across network, VPN, wireless, printing, AV systems, and browser-based applications
• Understanding of AI capabilities

Pay

The hourly pay range for this position is $50–65/hr, dependent on location, experience, and expectations.

Benefits

• Medical, Dental, and Vision coverage
• 401K (provided minimum eligibility hours are met)