Desktop Support Technician

This is a contract role through Magnit Global for a premier provider of networking and security solutions in the US. This role is FULLY ONSITE in Santa Clara, California. This role is on W-2.What you’ll do: Deliver tier 1 IT support for global users via ServiceNow, in-person, and remote channelsProvision and support Apple (Mac) and Dell devices, including imaging, configuration, and deploymentManage user identity and access using Okta, ensuring secure authentication and compliancePerform hardware lifecycle management including onboarding, offboarding, asset tracking, and inventory controlTroubleshoot across macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications What you’ll bring:1-3 years in desktop/helpdesk support with strong troubleshooting and customer service skillsExperience in Apple (Mac) and Dell hardware with end-to-end device diagnostics, reimaging, and lifecycle managementKnowledge of macOS and Windows OS, including core issue resolution and performance optimizationProficiency in Microsoft 365 (M365) and Microsoft OutlookUnderstanding of SSO, MFA and identity/access management workflowsExperience with ServiceNow or similar ticketing toolsBasic troubleshooting across network, VPN, wireless, printing, AV systems, and browser-based applicationsUnderstanding of AI capabilities Hourly Pay Rate Range (dependent on location, experience, expectation)The pay range that Magnit reasonably expects to pay for this position is: $ 50-65/hrBenefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.