Desktop Support Technician

About the role

Leader Bank is seeking an exceptionally dedicated Desktop Support Technician to join the Information Technology Department. This role involves frequent travel (approximately 2–4 days per week) to branch offices and headquarters across Eastern Massachusetts, including between Arlington and Falmouth, to provide onsite support, deployments, and issue resolution.

Responsibilities

• Support and maintain all the Bank’s authorized applications.
• Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate.
• Own assigned support tickets end-to-end; escalate with complete context (steps attempted, screenshots/logs, business impact).
• Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups.
• Draft and maintain support documentation, SOPs, and knowledge articles.
• Maintain accurate asset inventory and support lifecycle tracking for branch equipment.
• Regularly review existing systems and make recommendations for improvements.
• Willingness to learn and take on new responsibilities when requested.
• Some weekend and off-hour work might be required.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor’s Degree in Information Technology, Cybersecurity, Computer Science, or a related field, or significant equivalent experience.
• At least 2 years of experience in supporting and maintaining applications.
• Comfortable working in a regulated environment and following documented IT/security procedures.
• Industry standard certifications preferred (e.g., CompTIA A+, Network+, Security+).
• Valid driver’s license and ability to travel between sites reliably.
• Ability to lift equipment (monitors, PCs, printers).
• Strong oral and written communication skills with a preference for team-based work.
• Desire to work with and contribute to an energetic and engaged team of technology professionals.
• Detail-oriented, even when faced with multiple deadlines on multiple assignments.
• Interest in continuous learning and experimenting to deliver value to end users.

Benefits

• 401k plan with corporate match.
• Medical and dental insurance.
• Team member wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays, paid time off, and vacation.

Pay

Base salary range: $50,000 – $70,000. Additional rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards.