Desktop Support Technician

Key Responsibilities

• Provide front-line technical support via phone, email, and in person
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Troubleshoot user access issues related to CAC, Active Directory, and network permissions
• Support patch management, antivirus, and STIG compliance tasks
• Aid in imaging systems and software deployment using tools like SCCM or MDT
• Maintain inventory of IT assets and support lifecycle management
• Escalate unresolved issues to higher-level system administrators or network teams
• Log all support interactions in the ticketing system and track resolution status
• Provide user guidance and training on common applications and security best practices

  Minimum Qualifications

  • U.S. Citizenship and Secret clearance or eligibility
  • Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
  • 3+ years of experience providing user and desktop support in a DoD or secure environment
  • Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
  • Familiarity with DoD security policies, including RMF and DISA STIGs
  • Security+ certification required

  Additional Preferred Qualifications

  • Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
  • Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
  • Experience with DoD user account provisioning and revocation procedures
  • Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
  • ITIL v4 Foundation certification
  • Experience working in a SIPR/NIPR dual-environment support role
  • Strong communication skills and ability to support non-technical users