Desktop Support Technician

About the role

We are seeking a customer-focused Desktop Support Technician to provide high-volume, in-person technical support within an onsite Innovation Hub in Owings Mills. This position will troubleshoot desktop, laptop, software, connectivity, account, and access issues while delivering a positive end-user experience. The ideal candidate has strong hands-on Windows support experience, is comfortable working in a fast-paced walk-up support environment, and communicates effectively with both technical and non-technical users.

Responsibilities

• Provide high-volume, in-person technical support to employees through an onsite Innovation Hub.
• Troubleshoot and resolve Windows desktop and laptop hardware and software issues.
• Support Microsoft 365 applications, user accounts, connectivity, and access-related issues.
• Perform Active Directory account support and basic user administration.
• Set up and configure new users, including desktops, email accounts, LDAP accounts, and VPN access.
• Troubleshoot network connectivity and remote-access issues.
• Support both local and remote employees with desktop, account, application, and access issues.
• Assist with hardware and software lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Diagnose software issues and provide effective resolutions or escalate when appropriate.
• Deliver professional, responsive customer service while clearly communicating technical information to end users.

Requirements

• Hands-on experience troubleshooting Windows, Microsoft 365, Active Directory, software, and connectivity issues.
• Experience providing onsite or walk-up IT support in an enterprise environment, preferably within an Innovation Hub or similar support model.
• Excellent customer service, communication, and interpersonal skills.

Pay

The pay range for this position is $20.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based out of Baltimore, MD. The role is fully onsite in Baltimore, MD.

Application deadline: Oct 31, 2026.