Desktop Support Technician

About the role

Seeking technicians to support a large-scale laptop migration and workstation deployment program. Candidates will deploy Windows laptops, assist users during device transitions, validate application functionality, provide in-person technical support, manage asset inventory, and support migration events. Experience with Microsoft 365, Windows 11, device deployments, hardware refresh projects, and customer-facing support required. Travel between office locations may be required.

The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations.

Responsibilities

• Deploy, configure, and support Windows laptops and desktop computers
• Perform workstation replacements and technology refresh activities
• Image, provision, configure, and validate new devices prior to deployment
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification
• Assist users with login issues, MFA enrollment, password resets, and workstation access
• Validate functionality of business applications after device deployment
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities
• Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems
• Provide white-glove support to end users during migration events and scheduled cutovers
• Assist with printer, peripheral, docking station, monitor, and mobile device setup
• Support office relocation and site migration initiatives
• Maintain accurate asset management records and chain-of-custody documentation
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as required
• Participate in migration planning, staging, and hypercare support activities

Requirements

• Intermediate-level experience
• Windows 10/11 deployment, imaging, and configuration
• Microsoft Intune experience
• Hardware support and troubleshooting (laptops, desktops, peripherals, docking stations, monitors, mobile devices)
• Customer-facing technical support and white-glove service delivery
• Ticketing system proficiency (ServiceNow or similar)
• Microsoft 365 ecosystem: Outlook, Teams, OneDrive, MFA enrollment
• Asset tracking, inventory management, and chain-of-custody documentation
• Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds
• Ability to work onsite during deployment waves, migration events, and scheduled cutovers
• Ability to travel between company office locations as needed
• Ability to work flexible hours during planned migration or deployment activities when required

Success measures

• Devices deployed on schedule
• High user satisfaction during migration events
• Accurate asset tracking and inventory documentation
• Minimal migration-related incidents
• Successful completion of deployment waves and cutover activities

Pay

The pay range for this position is $25.00 - $32.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule & workplace

This is a fully onsite contract position in Springfield, MO. Work requires onsite presence during deployment waves, migration events, and scheduled cutovers, with travel between office locations as needed. Flexible hours may be required during planned migration or deployment activities.

Application deadline: Oct 16, 2026.