Desktop Support Technician

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Install, configure, image, and deploy desktops, laptops, peripherals, and software.
• Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.
• Aid with user account setup, password resets, permissions, and basic Active Directory administration.
• Document issues, resolutions, and work performed in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Perform basic network troubleshooting, including connectivity, cabling, Wi-Fi, and IP configuration.
• Maintain inventory of IT equipment and assist with asset tracking.
• Provide excellent customer service and communicate clearly with end users, team members, and management.
• Follow company policies, security procedures, and IT support standards.

Qualifications

• 1-3 years of desktop support, help desk, or field technician experience preferred.
• Experience supporting Windows desktops/laptops and Microsoft 365 applications.
• Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.
• Strong customer service and communication skills.
• Ability to prioritize tickets, manage multiple tasks, and work independently.
• Comfortable working onsite with end users in a professional environment.
• CompTIA A+, Network+, Microsoft certifications, or similar certifications are a plus.