Desktop Support Technician

Job Summary

Our client is looking for a Desktop Support Technician/PC Deployment Technician in the Houston area. Tech must have experience with deployments of devices, PC setup and migrations. Technician will also assist with boxing up old equipment and doing inventory on site.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Performs Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Maintain established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understand and follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Requirements

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• May require additional customer-specific certifications or training as required.

Skills

• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Must own a basic repair kit.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.