Desktop Support Technician

About the role

The client is seeking a Desktop Support Technician to provide end-user support onsite in Springdale, OH. The role involves repairing, testing, and configuring hardware and software, as well as assisting with large IMAC events and server migrations.

Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure, and add all hardware
• Perform install, move, add, and change tasks
• Ensure appropriate attention to tickets requiring follow-up work and/or calls
• Aid in installations, configurations, upgrades, patches, and maintenance activities of server equipment
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
• Perform backup, recovery, and security procedures both planned or during emergencies
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration tasks both planned or during emergencies
• Assist with diagnoses of network hardware and performance problems
• Back up and burn end user data
• Absorb and document improvements to current processes
• Absorb and assist coworkers in resolving end users' technical issues
• Assist Site Leader in executing established processes and escalations

Requirements

• Minimum 3+ years of experience supporting PC Hardware and software
• Familiarity with A/V conference rooms and ability to interface with central A/V team
• Experience providing executive white glove support
• Experience with asset management
• Confident, positive attitude to deliver great customer experience and maintain high energy in a fast-paced environment
• Understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Strong understanding or work experience of server and network support within an enterprise
• Support being provided is Hands & Feet
• Ability to work with strong personalities and manage stress while deescalating tense users
• Ability to work independently and be available for scheduled hours
• Trusted to work proactively

Skills

• Comfortable with face-to-face interactions
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)
• Experience supporting applications related to engineering, manufacturing, and logistics

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The wage range for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher.

Schedule

Work is scheduled according to the needs of the client.