Desktop Support Technician

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. First, there is an introductory paragraph: "At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Rutland, VT and provide end-user support." That's about the role. So we can have

About the role

with that paragraph. Next, "Duties And Responsibilities" heading. Then a long list of duties. So we need

Responsibilities

with

• each duty. We need to extract each duty line. The text after "Duties And Responsibilities" includes many sentences separated by spaces. We need to split into bullet points. Let's list them: - Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings - Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware - Maintain, analyze, and troubleshoot software and computer peripherals - Ability to setup, configure, and add all hardware - Experience with asset management - Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes - Ensure that all tickets requiring follow up work and / or calls receive appropriate attention - Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment - Perform backup, recovery, and security procedures both planned or during emergency - Follow established procedures to detect, diagnose, and accurately report outage of critical site applications - Assist with diagnoses of network hardware and performance problems - Perform approved installation, configuration, and maintenance of physical network - Perform network system administration task both planned or during emergency - Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site - Back up and burn end user data - Assist in developing and documenting improvements to current processes - Assist other coworkers in resolution of end users' technical issues across the program - Assist Site Leader in the execution of established processes and escalations - Diagnose shop floor pc deployment We need to ensure each bullet is a separate
• . Some lines may be combined; but we can keep as above. Next, "Skills And Qualifications" heading. Then a block of text. We need to separate into maybe Requirements and Skills sections? The instruction says we can have sections: Requirements, Qualifications, Skills. We need to decide based on content. The block includes both minimum experience, qualifications, skills, personality traits. We could split into Requirements (minimum experience, qualifications) and Skills (technical skills, abilities). But we must only create sections if there is real specific content. We have content for both. Let's parse the Skills And Qualifications block: "Minimum 1 to 3+ years of experience supporting PC Hardware and software Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus Experience working in enterprise environment Ability to handle multiple projects Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction High energy candidates are desired given fast-paced environment Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) Get work done independently; availability to work scheduled hours Ability to work with strong personalities Trusted to work proactively given limited site IT Leadership Energetic, professional, heads-down, social, and process driven personality works well in this environment" We could treat the first few lines as Requirements/Qualifications: Minimum experience, solid desktop fundamentals, experience with PowerShell, Intune, system administration, working experience or strong understanding of enterprise technologies, experience in enterprise environment, ability to handle multiple projects. Then Skills: confident positive attitude, high energy, deep understanding of diagnosing hardware/troubleshooting software, get work done independently, ability to work with strong personalities, trusted to work proactively, energetic professional personality. But we need to follow instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include Requirements and Qualifications separately if content distinct. However, we might combine them if not enough distinct content. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we should combine Requirements and Qualifications into one section? But they are separate headings allowed. We need to decide. We have content for both Requirements (minimum years, experience) and Qualifications (specific technical qualifications). Could make two sections: Requirements (minimum experience, ability to handle multiple projects, availability to work scheduled hours) and Qualifications (technical skills: PowerShell, Intune, system administration, Office365, Win10, imaging, ticketing systems, enterprise environment, hardware troubleshooting). But there is overlap. Given the instruction to prefer fewer sections, maybe we combine Requirements and Qualifications into a single "Requirements" section, and then have a "Skills" section for soft skills and personality traits. Or we could have "Qualifications" for technical qualifications and "Skills" for soft skills. Let's see typical job postings: Requirements often include experience, education; Qualifications may include certifications; Skills include abilities. Here we have both. I'll create: -

  About the role

  with intro paragraph. -

  Responsibilities

  with ul list. -

  Requirements

  with ul list: Minimum 1 to 3+ years of experience supporting PC Hardware and software; Experience working in enterprise environment; Ability to handle multiple projects; Availability to work scheduled hours; Ability to work with strong personalities; Trusted to work proactively given limited site IT Leadership; Get work done independently. But some of those are more skills. Hmm. -

  Qualifications

  with ul list: Solid desktop fundamentals with experience in PowerShell, Intune, and system administration; Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems); Experience supporting applications related to engineering, manufacturing, and logistics is a plus; Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU); Understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers). -

  Skills

  with ul list: Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction; High energy candidates are desired given fast-paced environment; Energetic, professional, heads-down, social, and process driven personality works well in this environment. But we need to ensure we don't create thin sections. Each has multiple items. Next, Benefits: The posting includes a Benefits paragraph with list of benefits. So we create

  Benefits

  with ul list. Pay: The posting includes "Wage Range The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate." That's specific pay info. So we create

  Pay

  with a paragraph (maybe also ul? but it's prose). Use

  . Schedule: The posting does not mention schedule specifics (like full-time, shift). No schedule info. So we should NOT create a Schedule section. Also we need to include any other metadata like location? The intro mentions onsite in Rutland, VT. That's part of About the role maybe. We can include location in About the role paragraph. We must remove boilerplate: EEO, legal, work authorization, etc. Also remove "W2 only, no Corp to Corp." etc. Also remove "Equal Employment Opportunity..." etc. Also remove "On-Camera Video Interview Notice". Also remove "Work Authorization:" etc. Also remove state-specific legal notices. Also remove "#INDCCStaffing". Also remove "The compensation and benefits information is accurate as of the date of this posting..." etc. Also remove "The Company reserves the right to modify this information..." etc. Also remove "W2 only, no Corp to Corp." etc. We need to preserve all substantive information: duties, responsibilities, skills, qualifications, benefits, pay, location, etc. Now produce HTML fragment. Structure:

  About the role

  At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Rutland, VT and provide end-user support.

  Responsibilities

  • Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
  • Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Ability to setup, configure, and add all hardware
  • Experience with asset management
  • Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
  • Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
  • Assist with diagnoses of network hardware and performance problems
  • Perform approved installation, configuration, and maintenance of physical network
  • Perform network system administration task both planned or during emergency
  • Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist other coworkers in resolution of end users' technical issues across the program
  • Assist Site Leader in the execution of established processes and escalations
  • Diagnose shop floor pc deployment

  Requirements

  • Minimum 1 to 3+ years of experience supporting PC Hardware and software
  • Experience working in an enterprise environment
  • Ability to handle multiple projects
  • Availability to work scheduled hours
  • Ability to work with strong personalities
  • Trusted to work proactively given limited site IT leadership
  • Get work done independently

  Qualifications

  • Solid desktop fundamentals with experience in PowerShell, Intune, and system administration
  • Working experience or strong understanding of enterprise technologies (Office 365, Windows 10 Professional, imaging, and ticketing systems)
  • Experience supporting applications related to engineering, manufacturing, and logistics is a plus
  • Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU)