Desktop Support Technician
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
About the role
Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Homestead, FL and provide end-user support.
Responsibilities
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Provide end user support to clients and their team
- Customize the customer experience for every individual, tailoring all communication, instructions, and product knowledge to the level of the individual
- Determine the most cost-effective repair to minimize customer downtime
- Be proactive in solving any situation
- Prepare reports for analysis of product failure trends and service issues
- Provide onsite desktop support for all levels of end-users
Requirements
- Minimum 1 to 3+ years of related Desktop Support experience
- AA degree, or technical training or equivalent combination of education and experience
- A+ Certification a plus but not required
- LAN and WAN experience
- Basic Networking knowledge
- Windows 10/11 experience with troubleshooting, maintenance, and repair
- ServiceNow experience preferred
- Solid experience and understanding of IT services and products
Skills
- Enthusiastic about technology and willing to learn and stay on the cutting edge
- Personable, reliable, and relatable and responsible when interacting with clients
- Able to provide a consultative approach to solving issues
- Impeccable follow-through to client satisfaction
- Track record of punctuality, go-getter attitude
- Not intimidated by new or complex problems and situations
Pay
The rate for this position is between $24.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
W2 only, no Corp to Corp.
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law.