Desktop Support Technician - 17566

Key Responsibilities

• Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, application, and connectivity issues.
• Diagnose and resolve issues involving Microsoft Windows 11, desktops, laptops, peripherals, and common enterprise applications.
• Troubleshoot Microsoft 365 applications, including Outlook, OneDrive, and Microsoft Teams.
• Troubleshoot Palo Alto GlobalProtect VPN connectivity and client issues on Windows endpoints.
• Provide support through an IT ticketing system, including documenting troubleshooting steps, resolutions, and follow-up actions.
• Apply basic networking concepts, including IP addressing, DNS, and connectivity troubleshooting, when resolving user issues.
• Assist users with common cybersecurity-related issues, including MFA and phishing-related concerns, while following established security procedures.
• Follow standard operating procedures, technical documentation, and IT service management processes.
• Deliver professional, responsive, and customer-focused technical support.
• Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
• Adapt to changing priorities and maintain service quality in a fast-paced support environment.

Required Skills/Education

• 1–5 years of experience in Desktop Support, Help Desk, Service Desk, IT Support, or End User Computing.
• Hands-on experience troubleshooting Microsoft Windows 11 operating systems.
• Experience supporting Microsoft 365, particularly Outlook, OneDrive, and Teams.
• Experience troubleshooting Palo Alto Networks GlobalProtect VPN client issues on Windows endpoints.
• Experience working with an IT ticketing system, preferably ServiceNow.
• Working knowledge of basic networking concepts, including IP and DNS.
• Basic understanding of cybersecurity concepts such as MFA, phishing, and endpoint security.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Professional presence, attention to detail, and the ability to work effectively both independently and as part of a team.
• Able to follow established procedures and adapt effectively to a fast-paced technical support environment.

About Seneca Resources

We are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.