Desktop Support Tech I, II & III

Key Responsibilities

• End-User & Endpoint Support: Provide timely, empathetic customer service via in-person, phone, chat, and remote channels. Resolve issues involving PCs, laptops, mobile devices (iOS/Android), network printers, and conference room technology.
• User Lifecycle & Directory Management: Create, terminate, and update user accounts, security groups, email distribution lists, MFA configurations, and shared drive access.
• Deployment & Systems Maintenance: Rebuild OS images, push configuration profiles through endpoint management tools, run deployment pipelines, and physically set up or move IT workstations.
• Network & Security Support: Perform Layer 1/Layer 2 network troubleshooting and serve as first responder for user-level account or hardware security incidents.
• Automation & Scripting (Levels 2 & 3): Utilize PowerShell and CLI tools to automate routine administrative tasks, package software applications (.exe/.msi), and edit Group Policy Objects (GPOs).
• Inventory & Documentation: Maintain hardware inventories, track support requests in line with service level agreements (SLAs), and write clear end-user guides and FAQs.
• Emergency Support: Serve in an Emergency Operations Center (EOC) support role during community emergencies as needed.

Requirements

• Ability to learn quickly; commitment to completing the Google IT Support Professional Certificate or Microsoft Endpoint Administrator Associate within the first 6 months (paid for by Eagle County).
• Driver's License: Valid driver’s license and a satisfactory motor vehicle record are required (travel across county facilities in the Eagle River and Roaring Fork Valleys is expected).

Qualifications

• Driver's License: Valid driver’s license and a satisfactory motor vehicle record are required (travel across county facilities in the Eagle River and Roaring Fork Valleys is expected).
• Required Certification Commitment: Must be willing and able to obtain the Google IT Support Professional Certificate or Microsoft Certified Endpoint Administrator Associate within 6 months of hire.

Benefits

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free bus pass and more