Desktop Support Specialist II - Continuous

Essential Duties and Responsibilities

• Provides first-level support via telephone, in person, chat, and email requests, including problem resolution for internal customers within the Port.
• Performs a variety of duties in network, hardware, and software support, including the installation, configuration, and troubleshooting of equipment, devices, and software.
• Supports and maintains cameras, sensors, and workstations; troubleshoots and resolves complex hardware, software, and optical connectivity problems; provides telecommunications support.
• Performs systems administration functions for major computer/enterprise server and operating systems; installs, configures, deploys, maintains, and troubleshoots systems and network devices, including assigned servers, mobile devices, workstations, printers, video conferencing and audio/video presentation infrastructure, and law enforcement computerized hardware and software.
• Installs, tests, and debugs network operating systems and software releases and upgrades; writes or modifies scripts to startup and shutdown assigned software and applications; resolves systems operating and performance problems; creates, tests, and deploys application packages for enterprise-wide distribution; monitors and evaluates memory and disk storage utilization on mobile devices and workstations; administers user accounts, including network security, user profiles, and user/group access and rights.
• Captures and maintains technical system documentation, logs, and files; documents system components, network schematics, configurations, and history, such as physical hardware, changes to systems, user information, and past problems; analyzes and makes recommendations on proposed systems and provides consultation to management and staff on improvement of delivery of services.
• Trains end users on specialized Port systems and devices.

Qualifications

• High school diploma or equivalent.
• Two years of progressively responsible experience in a technical support role, or an equivalent combination of education and experience.
• Experience with network and computer hardware and software.
• Ability to troubleshoot and resolve complex hardware, software, and connectivity problems.
• Knowledge of operating systems and network environments.
• Strong communication and interpersonal skills.