Desktop Support Specialist II

About the Role

Axiom Space, a human space exploration company, is seeking a Desktop Support Specialist II to provide enterprise-level desktop support for a high-volume user environment supporting aerospace operations. This position will act as the primary IT support contact, ensuring minimal downtime for mission-critical systems.

Responsibilities

• Deliver on-site and remote support for 1,000+ users across multiple locations.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Deploy, configure, and maintain desktop systems using enterprise tools (Intune, Azure, JAMF).
• Support CAD engineers (SolidWorks), standard users, and executive staff.
• Manage user accounts, permissions, and device provisioning lifecycle.
• Maintain IT inventory, asset tracking, and lifecycle management.
• Document incidents, create SOPs, and contribute to knowledge base improvements.
• Collaborate with infrastructure, network, and security teams for escalations.
• Provide white-glove VIP support for executives and leadership.
• Participate in IT projects such as hardware refreshes, migrations, and deployments.
• Communicate project progress, status, and potential issues to stakeholders and leadership.
• Implement and maintain agile project management methodologies throughout the project lifecycle.

Qualifications

• Associate's degree or Bachelor's degree in a technology-related field and a minimum of five (5) years of relevant experience; or an equivalent combination of education, training, and experience.
• Strong knowledge of Windows OS, hardware troubleshooting, and networking basics.
• Experience with enterprise ticketing systems (Jira, ServiceNow).
• Ability to manage high ticket volume while maintaining SLA performance.
• CompTIA A+ or similar certification.
• Experience with Microsoft Intune, Azure, JAMF, O365.
• Experience supporting CAD/engineering environments.
• Knowledge of IT asset management and lifecycle processes.
• Track record of making things happen in ambiguous, fast-moving environments.
• Uses good judgement to problem-solve proactively, positively impacting hard challenges.
• Demonstrated organization skills to meet tight deadlines with high-quality results.

Skills

• Passion for space and the mission.
• Entrepreneurial, growth mindset.
• High EQ and ability to collaborate within teams and cross-functionally.
• Tech-solutioning in using systems and tools to move smarter and faster.

Core Competencies

• Accountability.
• Technical Rigor.
• Execution Discipline.
• Pride of Delivery.

Work Environment

Generally, an office environment, but can involve inside or outside work depending on the task.

Physical Requirements

• Work may involve sitting or standing for extended periods (90% of the time).
• May require lifting and carrying up to 25 lbs. (5% of the time).
• Standard office equipment (PC, phone, printer, etc.).

This position is located in Houston, Texas, United States and is onsite.