Desktop Support Specialist/Helpdesk
Key Responsibilities
- Provide technical support for hardware, software, printers, mobile devices, and related technology.
- Troubleshoot, document, and resolve support requests; escalate issues as necessary.
- Administer user accounts, email, system access, and security permissions.
- Support Active Directory, Microsoft 365, phone systems, and badge access systems.
- Aid in technology implementations, system upgrades, testing, and maintenance activities.
- Support disaster recovery exercises, information security initiatives, and incident response efforts.
- Cook up with vendors and third-party providers to resolve technical issues.
- Provide onsite support at branch and office locations as needed.
- Participate in an on-call support rotation.
- Perform other duties as assigned.
- Ace an associate degree in Information Technology or a related field (preferred).
- Bring 1–3 years of IT support, desktop support, or help desk experience.
- Show working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
- Display strong troubleshooting, analytical, and problem-solving skills.
- Show excellent customer service, communication, and interpersonal skills.
- Show the ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
- Cigna medical benefits
- Dental benefits
- Vision benefits
- A 401(k) plan with company match and profit-sharing potential
- Flexible health and dependent care plans
- Life, AD&D, and LTD insurance
- A generous and flexible tuition reimbursement program
- A PTO package designed to help employees recharge and enjoy time with family and friends
- Cigna medical benefits
- Dental benefits
- Vision benefits
- A 401(k) plan with company match and profit-sharing potential
- Flexible health and dependent care plans
- Life, AD&D, and LTD insurance
- A generous and flexible tuition reimbursement program
- A PTO package designed to help employees recharge and enjoy time with family and friends
Qualifications
Benefits
Pay
The base hourly range for this position is $28.80 - $29.50 per hour, excluding fringe benefits or potential incentives. Your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.
About the Role
Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization.
Schedule
We are looking for someone who can work in a fast-paced environment and be available for on-call support.
Skills
Strong troubleshooting, analytical, and problem-solving skills.
Benefits
Equal Opportunity Employer
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.