Desktop Support Specialist

Location: Las Vegas, NV – Fully Onsite
Schedule: 8am - 5pm M-F

About the role

We are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.

Responsibilities

• Provide onsite support for desktops, laptops, peripherals, and enterprise software
• Deliver white-glove/executive support for senior leadership and VIP users
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support and maintain A/V and conference room technology
• Maintain and organize network closets and structured cabling
• Manage and resolve tickets in ServiceNow within SLA timelines
• Support device provisioning and management through Microsoft Intune
• Track, document, and communicate issues, resolutions, and trends
• Recommend hardware and technical improvements to enhance performance
• Collaborate with IT teams, managers, and vendors across multiple sites
• Provide feedback for continuous service and process improvement
• Support multiple locations and priorities simultaneously
• Work overtime when required for projects or support needs

Requirements

• Bachelor’s degree from an accredited institution (or equivalent experience)
• 3+ years of enterprise desktop or IT support experience
• Strong troubleshooting and critical-thinking skills
• Ability to work independently in an onsite enterprise environment
• Strong customer service and communication skills
• Ability to multitask across multiple tickets and projects
• Ability to pass required background and drug screening

Preferred Qualifications

• CompTIA A+ certification (strongly preferred)
• Experience supporting enterprise or airport environments
• Experience with executive/VIP support
• Familiarity with basic networking and cabling