Desktop Support Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Wayne, MI · 1 wk ago
Information TechnologyFull-time
Location: Wayne, Michigan, United States
Schedule: 5:00 PM EST to 3:00 AM EST
Requirements
- Must possess a professional demeanor with strong customer service, consulting, and training skills
- Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
- Basic understanding of networks, Intel servers, and telecom systems
- Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Strong Microsoft Windows operating system troubleshooting skills
- Strong macOS troubleshooting skills (Big Sur and above)
- Excellent problem-solving and critical-thinking abilities
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently and with minimal supervision
- Excellent time management skills
- Detail- and process-oriented mindset
- Ability to walk long distances across large facilities
- Must be able to pass a background security check
- Valid driver’s license and reliable transportation required
What Will Make a Candidate Stand Out
- Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
- Prior experience supporting executive-level users
- Certifications such as:
- CompTIA A+ or equivalent
- Microsoft MCSA (Windows 7, 8, or 10)
- Networking certifications (CCNA or CCNP)
- Experience with remote PC control and video conferencing tools
- SCCM experience
Pay
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
- 10 paid holidays per year