Desktop Support Specialist

100% onsite position, Monday through Friday, 1st shift (8:00 AM – 5:00 PM). Duration: 1 year with extensions based on client need and performance.

Pay

$29/hour

Requirements

• Minimum of 2 years desktop support for PCs, laptops, and peripherals
• Minimum of 2 years onsite and remote support experience
• Minimum of 2 years supporting mobile devices (Apple devices preferred)
• High School Diploma required; Associate’s degree or Bachelor’s preferred
• Valid Driver’s license
• Outstanding customer service and organizational skills
• Excellent communication and time management skills
• Excellent working knowledge of ITIL v3 processes in IT service delivery
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds

Responsibilities

• Customer Focus Projects
  • Assist in projects around mobile, IT applications, and end-user computing hardware
  • Provide clear and timely updates to project leaders
• Digital Workplace Consulting
  • Present complex technical information to non-technical audiences in a clear and easy-to-understand manner
  • Take ownership of incidents and act decisively to ensure customer IT productivity
  • Provide technical consultancy for specific groups and help them leverage existing tools for their benefit
  • Proactively approach business functions to understand their processes and suggest productivity improvements
• Hands-on Technical Support and Operations
  • Day-to-Day Operations: Manage daily IT activities at the site, working independently within company guidelines to maintain seamless operations
  • 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.)
  • Incident Ownership: Take ownership of incidents, restore user productivity, and manage troubleshooting across network and system infrastructure